Responsible Gaming

Introduction

At Lucky Ones, we're committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. It's important to approach casino games with the understanding that the house always has a mathematical advantage, and outcomes are determined by chance.

Please gamble responsibly and within your means. Set limits you can afford to lose and stick to them.

Age Verification

Lucky Ones is only available to players who are 18 years of age or older (or the legal age for gambling in your Australian state or territory). We are committed to preventing underage gambling and reserve the right to verify your age at any time. If you are under the legal gambling age, you must not access or use our services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of the following warning signs:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling activity: Being secretive about how much you gamble or how much money you've spent
• Gambling with money you can't afford to lose: Using rent, bills, or essential funds for gambling
• Neglecting responsibilities: Missing work, school, or family commitments to gamble
• Increased gambling: Needing to gamble with larger amounts to get the same excitement
• Failed attempts to stop: Repeatedly trying and failing to cut back or quit gambling
• Mood changes: Becoming irritable, anxious, or depressed when not gambling
• Borrowing to gamble: Taking loans or using credit to fund gambling activities
• Relationship problems: Arguments with family or friends about your gambling
• Lying about gambling: Being dishonest with loved ones about your gambling habits

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools

Lucky Ones provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit in a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic notifications during play to remind you how long you've been gambling and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you feel your gambling is becoming problematic

To access these tools, log into your Lucky Ones account and visit the Responsible Gaming settings. We encourage you to use these features as part of your responsible gaming strategy.

Support Organisations

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:

Australia

Gambling Help Online
www.gamblinghelponline.org.au
Free counselling service providing support for problem gambling across Australia. Phone: 1800 858 858 (24/7)

United Kingdom

GamCare
www.gamcare.org.uk
Free support for problem gambling and gambling-related harm.

GamStop
www.gamstop.co.uk
National self-exclusion scheme for online gambling in the UK.

Canada

Responsible Gambling Council
www.responsiblegambling.org
Resources and support for responsible gambling practices.

United States

National Council on Problem Gambling
www.ncpgambling.org
National helpline: 1-800-522-4700 (confidential and free)

Germany

Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Resources and information about problem gambling prevention and support.

Call to Action

If you think you or someone you know has a problem with gambling, please reach out for help today. There is no shame in seeking support. The organisations listed above offer confidential assistance and are staffed by trained professionals who understand problem gambling.

Remember: gambling should be fun and entertaining. If it's causing you stress, financial hardship, or affecting your relationships, it's time to seek help. Your wellbeing is our priority.